Creating Breakthrough Performance requires:

• Asking Critical Questions - objectivity and an unbiased perspective provide clarity
  

• Gathering The Right Data - facts and metrics on business outcome, processes, human capital, and systems provide objectivity and insight

• Analytical Rigor - we take a clinician's approach to trace symptoms back to root causes

• Innovative Solutions - enduring solutions require innovative thinking and fresh insights

• Quantifiable Results - measureable reductions in cost, cycle time, and defect rates are the true measures of Performance Excellence

These are some of the challenges our clients face:

High Costs - Inconsistent and redundant functions and processes drive costs (e.g. Procurement, IT, HR, Customer Service)

Evolved Complexity – process or procedural complexity increases the probability of errors and increases operating costs without a superior increase in added value

Production Delays - weeks and months to complete transactions, process new member applications, approve requests, deliver key services

Backlogs - Growing backlog of applications, new member registrations, transactions to be processed

Information Quality – poor information drives poor decisions. "You don't know what you don't know".

Productivity – significant time spent on looking for information, checking for errors, and on rework constrains capacity

Inconsistent Service Delivery -  everyday brings a new surprise..."sometimes we deliver and sometimes we don't" but everybody knows whom to blame when things go wrong

Risk – financial, reputational, operational, regulatory

Click here to Identify Improvement Opportunities in Your Organization

ICP International is focused on solving our client's most challenging problems. Our approach to doing so is unbiased, fact-based, and innovative. We do not presume to have the answers before we have gathered the facts. By asking the right questions and gathering data, we separate fact from anecdote. Facts provide objectivity and remove emotion from critical decision-making. We are therefore able to bring unique insights and clarity to overcome resistance to change. We apply analytical rigor to gain insights into the source of each problem, whether strategic, operational, or organizational. Our experience working with hundreds of clients across diverse industries provides unique insights and enduring solutions. We innovate by adapting what we know has succeeded in completely different sectors to our client's processes. Innovation, after all, is the "introduction of something new and different". So for example, we adapt innovations in loan underwriting to a client that evaluates candidates for professional licensure based on a review of academic preparation, work experience, and independent testing. The innovation is in the adaptation, not in the concept itself.